Inquiries regarding support

1. The Name and Address of the Company, and Its Representative’s Name

For the name and the address of the Company and its representative’s name, please see its Company Profile page.

2. Compliance with Applicable Laws, Regulations, Guidelines, etc.

The Company complies with Japan’s Act on the Protection of Personal Information, other laws and regulations, the guidelines set by the Personal Information Protection Commission, and other guidelines to treat personal information properly.

3. Obtaining Personal Information

The Company obtains personal information only via legal and proper means. When obtaining personal information in writing, the Company will expressly provide its customers, business partners, and others with the purpose of using such information and the point of contact for inquiries to obtain their prior consent. When obtaining personal information by any other means, the Company will disclose on its website necessary information such as the purpose of using personal information, and the point of contact for inquiries, etc., in advance.

When having its customers, business partners, and others provide their personal information, the Company must obtain their prior consent on this Privacy Policy. Please understand that, without consent to the Policy, part of our services, such as handling inquiries and other matters, may not be available.

4. Purpose of Using Personal Information

When demonstrating or providing its products or services, the Company may obtain personal information required for them. In such a case, the Company will utilize such information only for the following purposes:

(1) Personal information related to our customers

Purpose of using such personal information:

1. – Identify and authenticate our customers;
2. – Send products and invoices, and prizes for customers who participated in our campaign;
3. – Handle, check, and record our customers’ inquiries, consultations and complaints, and product repair and support for them;
4. – Improve and enhance our product development and other services;
5. – Improve and enhance our customers’ experiences with the Company’s digital services (websites, mobile apps, etc.);
6. – Advertise and provide information on products, services, campaigns, exhibitions, etc. by sending invitations, emails, etc. (*1 & *2);
7. – Distribute targeted advertisements by using Google, Yahoo, and other advertisement distributors (*1 & *2);
8. – Analyze attribute information, action history, and other information that the Company obtained to understand its customers’ likes, tastes, etc. (*2); and
9. – Provide our customers with the Company’s products and services safely. This action includes identifying users in violation of terms of service and informing such users of their violation; and investigating, detecting, preventing, and addressing improper conducts such as fraud and unauthorized access by taking advantage of services, etc.

*1. The Company analyzes information such as online browsing and purchase history that are obtained from its customers to provide services, deliver advertisements, etc.

*2. The Company may use its customers’ information, such as their likes and tastes, and browsing history that the Company obtained from a third party other than the Company itself (individual-associated information), by combining such information with its customers’ personal information that the Company owns already. In such a case, the Company will obtain its customers’ prior consent, and use such information within the scope of the aforementioned purposes of using personal information.

(2) Personal information related to business partners (executives and regular employees in corporate business partners’ case)

Purpose of using such personal information:

1. – Communicate information necessary for business, implement a contract, have a sales negotiation, etc.; and
2. – Manage business partners’ information.

(3) Personal information related to shareholders (executives and regular employees in corporate shareholders’ case)

Purpose of using such personal information:

1. – Exercise rights and fulfill obligations based on Japan’s Companies Act; and
2. – Manage information on shareholders by, for example, making records based on applicable laws and regulations.

(4) Personal information related to applicants in the Company’s hiring and recruiting activities

Purpose of using such personal information:

1. – Contact and provide information for applicants in the Company’s hiring and recruiting activities, and utilize such information for other purposes in such activities.

(5) Personal information related to employees (*3)

Purpose of using such personal information:

1. – Contact employees regarding business-related maters;
2. – Manage employees’ health conditions;
3. – Calculate, finalize, and pay compensations (salary, bonus, allowances, etc.) to employees;
4. – Manage personnel and labor;
5. – Train employees, and develop human resources strategies and organizations;
6. – Provide benefit packages; and
7. – Implement procedures that are required by law for social insurance, tax affairs, etc.

*3. The Company will use its employees’ specific individual numbers (social security and tax numbers and other personal information) only to fulfill its tasks recognized as such by applicable laws and regulations, based on Japan’s Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (Act No. 27 of 2013).

When using any personal information for any purpose other than those above, the Company will either notify or disclose the purpose of using such information separately (or expressly indicate when obtaining personal information in writing). In addition, the Company will not use personal information that it has obtained beyond the purpose of its specified use when acquiring such information, without obtaining consent of customers, business partners, and others. However, the Company may use such information as statistical information without specifying any individual person.

5. Shared Use of Personal Information

The Company may share and use personal information with a third party based on the rules set forth below:

- Items for using personal information with a third party

Addresses, individuals’ names, postal codes, telephone numbers, fax numbers, email addresses, places of employment, business transactions, and information provided and inquired about, among others

- Range of parties to share personal information with

Nidec Group companies

- Purpose of using personal information

The Company will share and use personal information with a third party within the scope of the use of such information provided for in Section 4 above.

- Name, address, and the name of the representative of the company responsible for managing personal information

The Company will take responsibility for personal information that is shared with a third party. For the address of the Company and the name of its representative, please see Section 1 above.

6. Providing a Third Party with Personal Information

The Company may provide a third party with information only under the following cases and those cases that correspond to the exceptions in Japan’s Act on the Protection of Personal Information.

1. – When a prior consent is obtained from customers, business partners, and others;
2. – When, to the extent to meet the purpose of using personal information described in Section 4 above, providing such information as a result of outsourcing the treatment of personal information;
3. – When providing personal information based on the shared use of such information in accordance with Section 4 above;
4. – When performing work jointly with any of the Company’s affiliated companies, research partners, specified agents, agencies, etc. In such a case, the Company will take responsibility for managing such personal information, and describe the scope and purpose of its use in the corresponding business department page of the Company’s website.
5. – When providing personal information due to business succession after a merger, etc.;
6. – When requested by laws and regulations;
7. – When necessary to provide a third party with personal information to protect someone’s life, physical being, or assets, and when it is difficult to obtain consent of customers, business partners, and others; and
8. – When necessary to provide a third party with personal information to improve public health or promote a healthy development of children, and when it is difficult to obtain consent of customers, business partners, and others.

7. Matters Related to Security Control Measures

With regards to keeping personal information obtained from others, to prevent the information leak from, damage to, loss and falsification of, and unauthorized access to such information, the Company executes proper security measures, and has in place measures to ensure the safety of its hardware and software. In addition, the Company trains its employees who handle such information on how to protect it, while selecting outside contractors by taking every precaution possible and executing a necessary contract, to implement sufficient measures required to protect personal information.

Nonetheless, please understand that an incident “may” occur, as there is no technology that completely removes the possibility of human error, or that prevents every single case of unauthorized access.

8. Cookies

For the Company’s treatment of cookies, please see its Cookie Policy page.

9. Request to disclose personal information, etc.

When requested to, for example, refer to, correct, suspend the use of, or delete any personal information, the Company will follow a designated procedure to confirm that such request is from its customers, business partners, and/or others, and act swiftly. For inquiries regarding this Private Policy, or to exercise any right related thereto, please contact the point of contact described in Section 10 below.